Refund policy
Returns & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at:
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Return Address
If your return request is approved, we will provide the return address and instructions for sending your package.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will review the issue and provide an appropriate solution.
Non-Returnable Items
Due to the nature of fabric products, the following items cannot be returned:
- Cut fabric by the yard
- Custom-cut lengths
- Made-to-order products
- Custom curtains or personalized items
Please contact us before ordering if you need help choosing fabric weight, color, texture, or quantity.
Exchanges
We do not offer direct exchanges.
If you need a different product, color, or size, please request a return (if eligible) and place a new order.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days after receiving the goods, without providing a reason, in accordance with applicable EU consumer protection laws.
The item must be returned in unused and original condition.
Please note that this right does not apply to:
- Custom-made products
- Personalized items
- Fabric that has been cut according to the customer's requested length
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time.
If you have not received your refund after this period, please contact us at: